First of all, many thanks to all of you who wish to see the event happen and have been supporting our decision to proceed.
We are confirming that, under the current situation, the event is proceeding.
We hope that this message will address your questions and uncertainties in relation to the covid-19 situation and will give you a good understanding of our position and your options as far as your entry into the Tour de Bintan is concerned.
The health and well-being of our participants, spectators and volunteers, and ensuring the safe delivery of the event are our upmost priorities. We are constantly monitoring the situation and following the recommendations of the World Health Organisation and Singapore’s and Indonesia’s Ministries of Health. We are also closely monitoring the evolution of international travel restrictions issued by governments – you may refer to this page for detailed information on this.
1/ Should you not feel comfortable joining the event and decide to withdraw (due to personal, family or corporate reasons), please note that MetaSport’s standard cancellation policy applies. As far as your hotel and ferry booking is concerned, please check directly with your hotel and ferry company.
2/ If you are registered for the event and you are a resident of China, considering the current travel restrictions / quarantine measures imposed by the Singapore and Indonesia governments on travellers from China, MetaSport will issue a credit to the value of your race entry. We will contact you individually shortly.
As far as your hotel and ferry booking is concerned, please check directly with your hotel and ferry company.
3/ If you are registered or are planning to register, and you are coming from a country whose government subsequently, at any time prior to the event, imposes travel restrictions (or quarantine) on travellers from Singapore or Indonesia (or vice versa: the Singapore or Indonesia government imposes travel restrictions / quarantine on the country you are coming from), MetaSport will issue a credit for your race entry. The hotel partners and the ferry companies (Bintan Resort Ferry and Mozaic Ferry Lines) will refund 100% of your booking.
4/ Should new travel restrictions or quarantine measures suddenly be imposed by the Singapore government regarding the entry of travellers from Indonesia (or by the Indonesia government regarding the entry of travellers from Singapore), the event will be postponed and your race entry will be transferred to the new date. Our Hotel Partners and the ferry companies (Bintan Resort Ferry and Mozaic Ferry Lines) will also allow you to transfer your booking to the new date at no extra cost.
*Metasport “Credit” refers to a credit corresponding to your paid full race entry fee, to be used before the 31st of December 2020 for entry into any of the MetaSport events including the Tour de Bintan 2021, which will be launched in the 3rd quarter of 2020.
As we get closer to the event, we will communicate with you about the extra precautionary measures we will take at the event.